TECHNICAL SERVICES

Scope of Services

The Technical Services Unit is responsible for the implementation, management, coordination, monitoring, and continuous improvement of technical services, personnel, and work processes. Our services are delivered with a strong focus on efficiency, effectiveness, reliability, and quality to support the ICT needs of the USM community.

Services for the USM Community

We provide technical support and services to USM students and staff through the following:

• On-Call Technical Support
  Installation and configuration, system health checks and troubleshooting, email support, ICT security, and other related technical services.

• Network Technical Services
  Technical support and maintenance for wired and Wi-Fi network connectivity.

• Telecommunications Technical Services
  Technical support for video conferencing and PABX telecommunications systems.

• Lecture Hall & Tutorial Room Technical Services
  Technical support, maintenance, and troubleshooting of ICT facilities and equipment in lecture halls and tutorial rooms.

• K.E.D.A.I. Services
  Technical services and support provided through the K.E.D.A.I. service facility.

• ICT Repair Workshop Services
  ICT equipment inspection, troubleshooting, maintenance, and repair services.

• Technical Support for ICT Activities & Projects
  Technical assistance and support for USM ICT-related activities, programmes, and projects.

• Scheduled After-Hours Technical Services
  Technical support services provided outside normal working hours based on scheduled requirements.

• Wi-Fi Service Counter
  Dedicated counter services to assist the USM community with Wi-Fi connectivity and related technical support.

Need Technical Assistance?

Our technical support team is ready to assist you with your ICT-related needs.

For technical assistance, service requests, or enquiries, please contact our Technical Services team through the appropriate support channel.

Need help with Wi-Fi?
Visit the Wi-Fi Service Counter for assistance with Wi-Fi connectivity and related issues.

For technical support:
Please submit a service request or contact the Technical Services team for further assistance.

We are committed to providing reliable, responsive, and quality technical services to support the USM community.

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PERKHIDMATAN TEKNIKAL
SKOP :
merangkumi perlaksanaan, pengurusan, penyelarasan, pemantauan, penambahbaikan juruteknik, proses kerja, penyampaian perkhidmatan dengan lebih efisien, efektif dan berkualiti.

Menawarkan Perkhidmatan Kepada Warga USM (Pelajar & Staf) Melalui :

• Perkhidmatan Teknikal ‘On-call’ Melibatkan Installation, Konfigurasi, Health Check (Troubleshoot) e-mail, keselamatan ICT dll
• Perkhidmatan Teknikal Rangkaian (Wired & Wifi)
• Perkhidmatan Teknikal Telekomunikasi (Telesidang & PABX)
• Perkhidmatan Teknikal Penyelenggaraan Dewan Kuliah / Bilik Tutorial
• Perkhidmatan K.E.D.A.I.
• Perkhidmatan Bengkel Baikpulih ICT
• Perkhidmatan Bantuan Teknikal Aktiviti / Projek ICT USM
• Perkhidmatan ‘Over Time’ Berjadual
• Perkhidmatan kaunter wifi@PPKT